SAM’S ‘WHITE GLOVE’ CONCIERGE APPROACH

HELPING CLIENTS FIND BEST FITS FOR THEIR OUTSOURCING NICHE

VIA OUR CORPORATE MATCHMAKING CONCEPT

SAM’S ‘WHITE GLOVE’ CONCIERGE APPROACH

HELPING CLIENTS FIND BEST FITS FOR THEIR OUTSOURCING NICHE
VIA OUR CORPORATE MATCHMAKING CONCEPT

SAM has assembled a multitude of companies to bridge partnerships with its clients. All have proven track records and proper due diligence has been performed to assure best-in-class service and representation.

When you partner with SAM

know that SAM will continually bring fresh ideas & emerging vendors to the marketplace. SAM’s list of service providers is ever-growing thru constant networking, conference attendance, industry events & business liaisons.

Here’s a peek at the type of A/R servicing companies in
SAM’s network:

BILLING AND A/R MANAGEMENT COMPANIES

‘Cure’ Programs
Early-out, First Party Solutions
Customer Service
Primary Placements thru Quint, Warehouse
Past-statute Recovery
Dismissed BKR, DEC, Judgement Recoveries
Sub-prime
Email/Online Recovery Solutions
Bankruptcy Servicing
Probate Servicing
Subrogation
‘Micro’ Balance, Small Balance Collections
Pre-Legal Programs
Legal Collections – Claim thru post-judgement remedies
Skip-Tracing Projects
Asset Recovery Services
Data Solutions/Scoring & Modeling/Analytics

Customized Solutions
Certified Minority/Woman Owned Outsourcing/Supplier Diversity
Property recovery
Specialty Invoicing and Billing/Letters and Programs
B2C, B2B, Commercial, Small Business Programs and Collections – Legal
Debt Settlement
Specialty projects including LIHEAP, low income, Inbound and Outbound Projects

Purchased Portfolio Servicing

Tertiary thru Quint
Beyond statute – OOS
BKR – DEC – Judgement – Debt Settlement
Warehouse Projects
Master Servicing

DEBT SALE MARKETING STRATEGY

Customize bid process/plan based on seller’s preferences
Recommend “best fit” buyers for receivable and age type
Put a “one-time” file or “sample” file along with bid package out to market and conduct bid process
Perform due diligence on all partners that are added to the SAM network
No cost to seller, SAM is compensated by selected buyer
Assist with file and data transfers, pricing negotiations, contract, post-closing tasks, etc.
Continue ongoing relationship maintenance with both the buyer and seller
Extensive experience with buying and selling various receivable types

HEALTHCARE BILLING & SPECIALTY A/R SERVICING COMPANIES

Healthcare
Specialty billing
Insurance Verification and Pre-Authorization
Small balance
Credentialing
Short-Term and Long-Term projects
Early-out Clean-up Projects
Debt Sales
Bankruptcy
Probate
Debt Settlement
Physician Billing

HIPAA and Security Assessments
Coding and Chart Review
Insurance Follow-up
Denials Management
Patient Inquiry/Customer Service
Credit Balance Analysis/Resolution
Post/Pre-System Conversion Projects
Clean-up Projects
EHR Hosting & System Transition Support
Interim CFO
Cost Reporting
Employee Training
Hospital Billing

Letter vendors

All industries: Creditors, Collection agencies, Debt buyers
Customized Outbound Letter document processing
Direct Mail and Communications Solutions
Data Scrubs
Customized Recovery and Collection Letters
E-Delivery
Certified Mail
Online Payment Portal Solutions
‘Letter DNA’
Custom Invoicing
Specialized Intelligence Tracking and Destination Features

Call Center & Communication Channel Solutions

Service Offerings:
Customer Care
Back Office Services
Early fraud identification
Customer Acquisition/Telemarketing
Welcome/Activation/Set-Up Support Programs
Up-Selling – Cross-Selling
Communications & Data Quality APIs
Resolution management
Loyalty /Retention/Reactivation
Satisfaction Surveys
Social Network management

Technical Support
Voice and Non-Voice Communication Channels:
IVR
Web Chat
Email
Algorithmic Recovery
Direct to Mobile VoiceMail Drop – Voice Broadcast
SMS Text Messaging – 2 way communication
Social Media
Self Service Payment/Settlement
Postal Address Verification – Phone Appends
Transfer Agents – Cell Phones

Student Loan Servicing

Campus based Loan Servicing
E-Payment Solutions
Billing & other A/R management solutions
Employment Verification & Background Screening
Default Prevention
Student Loan Master Servicing
Student Loan Debt Purchasing

DATA SECURITY – INFORMATION TECHNOLOGY – HIPAA ASSESSMENTS

All Industries and Clients
Vendors, Partners, Agencies, Attorneys
PCI Audit and Assessments

LOAN ORIGINATION SOFTWARE – PLATFORMS

Banking – Auto – Student Loan – Financial Industries – FinTech – Marketplace Lenders

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